Terms And Conditions

Thank you so much for visiting our website! By using this site, you agree to the following terms and conditions:

Disclaimer of Information

We take great care to craft our website content to guide you effectively. Our goal is to provide you with accurate insights and detailed descriptions for all our products. However, we encourage you to verify any claims with your own research. While we strive for accuracy, please understand that we cannot be held responsible for any errors, omissions, or outcomes that may result from the information provided across all platforms (email, website, phone, etc.).

Privacy and Security Policy

We truly value your privacy and take protecting it very seriously. We use your personal information, such as your name and email, solely for customer communication and payment processing. Rest assured, we do not share your information with third parties unless explicitly stated when we collect it. Our privacy statement highlights our commitment to safeguarding your information. If you have any questions about this privacy statement or your interactions with us, please don’t hesitate to contact us.While our site may include links to external sites, please note that we cannot control their privacy practices or content.

Refund and Exchange Policy

Note: We formulated this policy in accordance with the guidelines of the Australian Consumer Law (ACL).

Refunds are accepted under these conditions:

  • If you find your product defective or not as described, we will gladly offer a refund or replacement.
  • To help us resolve the issue promptly, please notify us within 24 hours via email or our Contact Page.
  • You can request a refund within 7 days of receiving your item.
  • Please return the item in the same condition you received it.
  • We will cover the postage cost for you to return the item to us.

We cannot accept refunds for:

  • Change of mind, incorrect orders, or reasons unrelated to the condition or description of products. Please make your selections carefully before purchasing.
  • Any issues with the courier/postal service, as we have no control over this.
  • Gift Cards

Exchanges are NOT accepted:

We don’t offer exchanges because the additional postage and packaging costs involved in delivering our products make exchanges financially unviable. For faulty products, please request a refund and then complete a new purchase.

Future Performance

We ensure that all products leave our warehouse in excellent condition. However, we cannot guarantee their future performance due to factors beyond our control. Therefore, we do not accept liability for the future performance of our products or any resulting damage or loss. Our liability is limited to product replacement or refund of the purchase price, as permitted by law. Once you receive your products, you assume the risk of loss, damage, or deterioration.

Product Images

We make every effort to ensure our product images accurately represent what you’ll receive. However, some pictures are intended to inspire and help you visualize how the product can be used in various situations and may not depict its exact appearance at the time of purchase. Please note that items may appear larger in photos than they actually are. While we strive to provide clear and accurate images, we cannot be held responsible for any discrepancies between the photos and the actual products, including size, color, or appearance. Additionally, not everything shown in the picture may be supplied with the product. We encourage you to carefully review the product descriptions and dimensions provided alongside the images and not rely solely on the images before making a purchase.

Online-only

We’re proud to be an online-only store, dedicated to delivering directly to you. By handling everything online, we ship all products straight from our warehouses. This allows us to avoid the costs associated with a physical store, which means we can pass those savings on to you. As a result, we can offer a wider selection of products and faster delivery times. Since we operate exclusively online, all inquiries and support are managed through our website and customer service channels, ensuring that you receive prompt and efficient service.

Stock Availability

We do our best to keep everything in stock, but sometimes items may be unavailable. If this happens, we will promptly refund your purchase price. Refunds typically take 5 to 10 business days to process. We appreciate your understanding and patience!

Copyright

All content on our website, including articles, photos, videos, blog posts, logos, and information, is protected by international copyright laws. Reproducing or sharing this information requires explicit permission from us.