Support Center
Welcome to Our Support Centre
We’re here to help you with any questions or issues you may have. Whether you need assistance with placing an order, tracking your delivery, or have questions about a product, our warehouse support team is ready to assist you. Below, you’ll find our contact details and a form to get in touch with us directly.
Contact Us Directly
If you prefer to speak with one of our friendly customer service representatives, please don’t hesitate to call us at:
Customer Support Number: 0434648549
Our support line is open Monday to Friday, from 9 AM to 5 PM AEST. We’re here to help with any queries you may have regarding your order or any of our products.
Send Us a Message
Alternatively, you can reach out to us by filling out the contact form below. Please provide your name, email address, and message, and we will get back to you as soon as possible. For your convenience and to ensure that your inquiry is handled promptly, please be as detailed as possible in your message.
FORM HERE – please use honey pot for contact form 7 plugin to prevent spam.We aim to respond to all inquiries within 1-2 business days. If your matter is urgent, please don’t hesitate to give us a call at the number above.
Shipping Information and Terms & Conditions
Before reaching out, you may want to check our Shipping Information or Terms & Conditions where you will find a lot of helpful details. You might find the information you need there!
Order Tracking
Tracking your order is easy and convenient. After placing your order, you’ll receive an email from us with a tracking link. Simply click on the link to monitor the status of your delivery in real-time. Please note that it may take up to 48 hours for the tracking information to become available. If you haven’t received the tracking email, please don’t hesitate to contact us, and we’ll be happy to assist you.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, please visit our Returns and Refunds page for detailed information on how to initiate a return or request a refund.
Stay Connected
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Thank you for choosing Zelina Warehouse. We look forward to assisting you!
5. Zelina Purchase Protect (Page Content)Shop Confidently with Zelina Purchase Protection Program
Get a full refund if your item can’t be delivered, arrives damaged, or isn’t as described. You may be asked to send the item back before your refund can be issued.
Zelina Warehouse Purchase Protection Program
Easily get help in the rare case that something goes wrong when shopping.
What’s eligible for Zelina Purchase Protection Program
- Your order doesn’t match the item descriptions or photos
- Your item arrived damaged
- Your item couldn’t be delivered, arrived late, or was lost in transit
How to Use the Zelina Purchase Protection Program
If you encounter any issues with your order, follow these steps to use our Purchase Protection Program:
- Contact our customer service team with your order details.
- Provide any necessary documentation, such as photos of the item.
- Follow the instructions provided by our team for returns or refunds.
For our full refund policy refer to our Refund Policy page.